We automatically collect certain information or data about you when you use this website. We collect:
your IP address, and
details of which version of web browser and operating system you used as well as information on how you use the site, by using cookies and page tagging techniques.
We cannot identify you personally from this information and will not associate any data gathered from this site with any other personally identifying information from any source.
We do not attempt to collect any personal data about you through this site unless you provide it to us voluntarily; for example, by interacting with our chatbot, sending an email, completing our contact form or submitting information to join our database of respondents.
The information we collect helps us to:
ensure that content from our site is presented in the most effective manner for you and for your device
perform analytics on our site traffic to help us improve the content and presentation of our site
provide you with information that you request from us or invite you to take part in market research studies, where you have consented to be contacted for such purposes
carry out our obligations arising from any contracts entered into between you and us
allow you to participate in interactive features of our service, when you choose to do so, and
notify you about changes to our service.
The information that we collect can be viewed by authorised people in FieldworkHub to:
improve the site by monitoring how you use it
gather feedback to improve our services, for example our email alerts
identify potential respondents for market research studies from amongst our volunteer panel, and
respond to any feedback you send us.
We store your information, whenever possible, on secure servers in the UK or the European Economic Area (EEA).
Our site uses Secure Sockets Layer (SSL) protocol to protect the data transmitted between you and our website servers. We also have procedures and security features in place to keep your information secure once we receive it. This is detailed in our Data Protection and IT Security Policies, copies of which may be requested by writing to [email protected].
You can find out what information we hold about you, ask us to make corrections, ask us not to contact you, ask us not to use any of the information we collect or ask us to delete the information that we hold about you. If you wish to exercise any of these rights, please send your request to [email protected]. In the event that you are unhappy with the way that FieldworkHub responds to you request you can complain to the UK Information Commissioner's Office (ico.org.uk).
If you are resident in the European Union, you may also address questions or requests concerning your personal data to our EU representative based in Germany, Ms Anna Eibach ([email protected]).
We may revise this policy from time to time to improve the way we work, to deal with new situations and to ensure that we continue to comply with legislation, regulations and best practice in the market research industry. The date of the last revision is always shown at the top of this page.